Developing and maintaining an effective anti-corruption hotline can make the difference between a contained internal issue and an extensive government investigation.  While hotline mechanics are important, to truly realize the compliance value of a hotline, a company must ensure that it is creating a culture that encourages internal reporting and that it provides the means for employees to do so easily.  As part of our interview series on hotlines, we spoke with Janice Innis-Thompson, Senior Managing Director, Chief Compliance & Ethics Officer at TIAA-CREF (TIAA) about how her company approaches this critical aspect of its compliance program.  Innis-Thompson discussed, among other things, how TIAA publicizes its hotline, the protocols it uses and how it incentivizes internal reporting.  See the other installments in our anti-corruption hotlines series: “Interview with Benjamin Haley of Covington & Burling” (Sep. 24, 2014); “Interview with Brandon Daniels, President of Managed Services, Clutch Group” (Dec. 3, 2014).